Privacy Policy
Last Updated: 30.08.2025
xx pilates SARL-S (“we”, “us” or “our”) is committed to protecting the privacy and personal data of its Clients. This Privacy Policy is an integral part of our Terms and Conditions and aims to inform all Clients about the nature of the personal data we collect, the purposes for which we process it, and their rights as data subjects, in accordance with the General Data Protection Regulation (GDPR).
By using our services or website (www.xxpilates.com), the Client expressly agrees to the terms set out in this Privacy Policy.
This policy explains how we collect, use, and safeguard your personal data when you visit our studio, website (www.xxpilates.com), or use our services.
Data We Collect
We may collect and process the following categories of personal data:
Identity Data: name, gender, date of birth.
Contact Data: email, phone number.
Health Data: injury history and pilates experience.
Payment Data: credit card or other payment information (processed securely via Stripe).
Usage Data: class attendance, booking history, preferences.
Website Usage Data: IP address, cookies, browsing activity on our website.
We only collect data necessary for the membership/class participation of the Clients.
How We Use the Data
We use your personal data for the following purposes:
Class booking & membership management.
Processing payments.
Compliance with Legal Obligations.
Marketing.
Improving our services.
Data Sharing
We may share the personal data with our booking system provider Arketa, payment processor Stripe or IT service providers under GDPR-compliant agreements. We do not share the personal data with third parties, except as required by law.
Data Retention
Booking and payment data: kept for 10 years in line with Luxembourg accounting laws.
Health and safety information: kept only as long as necessary for class participation.
Marketing data: kept until you unsubscribe or withdraw consent.
Your Rights
Under GDPR, you have the right to:
Access your data.
Correct inaccurate data.
Request deletion of your data.
Restrict or object to processing.
Data portability (receive a copy in electronic format).
Withdraw consent (for marketing or health information).
To exercise your rights, contact us at studio@xxpilates.com.
Data Security
We take appropriate technical and organizational measures to protect your data against loss, unauthorized access, or misuse. Payment details are processed securely by certified third-party providers.
Cookies
Our website may use cookies for functionality, analytics, and marketing. You can manage cookie preferences in your browser settings.
Updates to the Privacy Policy
We may update this Privacy Policy from time to time. The updated version will always be posted on our website with the date of last update.
Contact
For any questions or concerns related to this Privacy Policy or the processing of personal data, Clients can contact us via email at: studio@xxpilates.com.
