Terms and Conditions
Last Updated: 08.09.2026
These Terms and Conditions apply to xx pilates, operated by xx pilates SARL-S, a company incorporated under the laws of Luxembourg, with its registered office at 19 Rue Aldringen, L-1118 Luxembourg, registered with the Luxembourg Trade and Companies Register under number B297119.
These Terms and Conditions apply to all individuals purchasing or using services provided by XX Pilates (“clients”). By purchasing or booking a service, clients agree to these Terms and Conditions.
Studio Access
The studio is accessible by prior booking only and is not open to the general public.
If you would like to visit or see the studio before booking, please contact us by email or WhatsApp so we can arrange a suitable time.
To attend a class or session, a booking must be made in advance via our website or app.
Clients may not bring guests or other third parties into the studio unless previously authorised by the studio management.
Clients may not remain in the studio or use any Pilates equipment without an instructor present.
Studio’s facilities
The studio has 1 room dedicated to group sessions, 1 room dedicated to private and semi-sessions, 1 changing room and 1 bathroom with shower.
Health & Physical Conditions
Clients are responsible for ensuring that they are physically able to participate in Pilates and other activities offered by the studio.
Clients must inform their instructor before class of any relevant injuries, surgeries, pregnancy, medical conditions, pain or physical limitations that may affect their participation.
If you feel unwell before a session, you should not participate. If you feel unwell or experience unusual pain during a session, stop exercising and inform the instructor immediately.
A doctor’s note confirming suitability to exercise is required to attend classes during pregnancy. XX Pilates reserves the right to refuse participation if the required documentation has not been provided.
Minors
Clients under the age of 16 may participate in classes or sessions only with the consent of a parent or legal guardian.
The parent or legal guardian is responsible for ensuring that the minor is physically able to participate and for providing the studio with any relevant health or medical information.
xx pilates reserves the right to determine whether a particular class or session is appropriate for a minor based on their age, experience and the nature of the class.
Group Sessions
Please arrive 5–10 minutes before your class. Entry to the studio is possible from 10 minutes before the class starts. The doorbell remains muted during sessions so we can keep the studio calm and avoid interrupting the class in progress.
A 5-minute grace period applies to late arrivals. After this time, entry may be refused for safety reasons and to avoid disrupting the class. The booking will be treated as a late cancellation/no-show as applicable and will not be refunded.
The maximum number of participants in a standard group Reformer class is 9.
Reformer experience
Prior Reformer experience is required for regular group classes where indicated.
Clients who are completely new to Reformer should begin with an INTRO Class, Beginner Class, Reformer Foundations Course or Private Session before attending classes requiring previous experience.
If a client books a class that is not suitable for beginners without the required experience, xx pilates reserves the right to refuse participation and recommend a more appropriate class.
During class
Grip socks are required for all classes and are available for purchase at the studio.
Mobile phones must remain on silent and may not be used during class.
Clients are responsible for using equipment and props according to the instructor’s directions and returning them to their designated place after use.
Clients are asked to clean their Reformer/equipment after use using the cleaning products provided.
Schedule & Class Changes
xx pilates reserves the right to modify the class schedule, instructor or class format when necessary. Whenever reasonably possible, clients will be informed in advance.
Classes with fewer than 3 participants may be cancelled approximately 6–12 hours before the scheduled start time.
If xx pilates cancels a class, affected clients will be notified and the class credit will automatically be returned to their account.
Booking & Cancelation Policy
Bookings are done online via the studio's website or app.
Group Classes
Group classes must be cancelled at least 12 hours before the scheduled start time.
For clients using a Class Pack, Membership, Drop-In or other credit-based product, late cancellations and no-shows will result in the booked class credit being deducted.
For Unlimited Memberships, a €10 late cancellation fee and €20 no-show fee apply.
Complimentary Late Cancellation
Clients with an active Membership, Unlimited Membership or Class Pack receive one complimentary late cancellation every 3 months.
This exemption applies to late cancellations only and does not apply to:
no-shows;
Drop-In bookings;
Private Sessions; or
Duo Sessions.
Private & Duo Sessions
Private and Duo Sessions must be cancelled at least 24 hours before the scheduled start time.
Late cancellations and no-shows will be charged in full.
Booking Window & Waitlist
Group classes can be booked up to 90 days in advance, subject to availability.
When a class is full, clients may join the waitlist through the website or app.
If a spot becomes available more than 12 hours before the class, the next client on the waitlist will be automatically added to the class and will receive a booking confirmation. Once added, the standard cancellation policy applies.
If a spot becomes available less than 12 hours before the class, clients on the waitlist will receive an email notification and can book the available spot themselves on a first-come, first-served basis.
Clients who are no longer available to attend should remove themselves from the waitlist.
Purchases, Validity & Refunds
All purchases are personal and non-transferable, unless explicitly stated otherwise.
All sales are final and, except where otherwise required by applicable law, non-refundable and non-exchangeable. This includes Classes, Class Packs, Memberships, Private and Duo Sessions, Courses, Workshops and other studio services.
Each Class Pack, Membership, session or other product has a validity period stated at the time of purchase and visible in the client’s online account.
All credits must be used within the applicable validity period. Unused credits expire and cannot be carried forward or exchanged for cash.
Membership credits cannot be carried over to the following billing period.
Additional classes beyond a Membership's included allocation may be purchased at the current member add-on rate, displayed at the time of purchase.
Guest passes, where included with a Membership, are valid only during the applicable Membership period and cannot be carried forward.
Membership Terms
Minimum Commitment
Standard and Unlimited Memberships have a minimum commitment period of 3 months.
After the initial 3-month commitment period, the Membership will continue on a monthly basis until cancelled in accordance with the cancellation terms below.
Annual Memberships have a minimum commitment period of 12 months.
After the initial 12-month commitment period, the Membership will continue on a monthly basis until cancelled in accordance with the cancellation terms below.
Memberships cannot ordinarily be cancelled before the end of their minimum commitment period.
Cancelling a Membership
After the applicable minimum commitment period, a Membership may be cancelled by contacting xx pilates by email or text message at least 2 weeks before the next billing date.
If cancellation notice is received less than 2 weeks before the next billing date, the upcoming payment will be processed and the Membership will terminate before the following billing date.
Cancellation does not entitle the client to a refund of Membership fees already paid, except where otherwise required by applicable law.
Membership Freeze
Standard & Unlimited Memberships
During the initial 3-month commitment period, memberships may be paused for up to 2 weeks in total. After the initial commitment period, the same allowance applies per 3-month period.
Annual Memberships
Annual Memberships may also be frozen when necessary. There is no fixed annual allowance; however, freeze requests must remain reasonable and are subject to approval by xx pilates.
xx pilates reserves the right to decline repeated or extended freeze requests.
Illness or Injury
If a client is unable to attend due to illness or injury, their Membership or Class Packs may be frozen for the period stated on a valid medical certificate/doctor’s note.
Medical freezes are separate from the standard freeze allowance.
Requests should be submitted by email or text message, together with the relevant documentation, as soon as reasonably possible.
During an approved freeze, access to Membership/Class Pack is suspended and the Membership/Class Pack renewal date/end date will be extended by the corresponding freeze period.
Membership Price Changes
xx pilates reserves the right to change Membership prices from time to time.
Any price change affecting an existing Membership will be communicated to the client in advance and will not apply retroactively to amounts already paid.
For Memberships within their initial minimum commitment period, the agreed Membership price will remain unchanged until the end of that commitment period.
After the minimum commitment period, any new price will apply from the billing date communicated to the client. Clients will be given at least 30 days' notice before the new price takes effect.
If the client does not wish to continue at the new price, they may cancel their Membership in accordance with the Membership Cancellation Policy before the new price takes effect.
Courses, Workshops & Special Events
Bookings for courses, workshops, teacher trainings and special events are subject to the cancellation, transfer and attendance conditions stated at the time of purchase.
Where an event or training has specific Terms and Conditions, those specific conditions apply in addition to these general Terms.
If xx pilates cancels a course, workshop or event, clients will be offered a refund or alternative arrangement as applicable.
Conduct, Safety & Right to Refuse Access
xx pilates reserves the right to refuse access or ask a client to leave where reasonably necessary, including where:
payments remain outstanding;
the client’s behaviour disrupts a class or normal studio operations;
their behaviour presents a risk to the safety, comfort or hygiene of other clients or staff;
the client appears intoxicated, under the influence of drugs or otherwise unfit to exercise;
the client deliberately misuses studio equipment; or
the client seriously or repeatedly breaches these Terms and Conditions or studio policies.
Studio Closures & Force Majeure
xx pilates may occasionally need to cancel classes, modify the schedule or temporarily close the studio due to circumstances outside its reasonable control, including but not limited to severe weather, power or utility failures, building-related issues, government restrictions, emergencies or other unforeseen circumstances.
Where reasonably possible, clients will be informed of cancellations or closures as soon as possible.
If xx pilates cancels an individual class or session, the applicable class credit will be returned to the client's account or the session will be rescheduled, as appropriate.
In the event of an extended studio closure, xx pilates will make reasonable arrangements for affected Memberships, which may include extending or freezing the Membership for the relevant period.
xx pilates will not be responsible for additional costs or losses incurred by clients as a result of circumstances outside the studio's reasonable control, except where liability cannot be excluded under applicable law.
Personal Belongings
Clients are responsible for their personal belongings while at the studio.
xx pilates is not responsible for lost, forgotten or stolen items, except where liability cannot legally be excluded.
Items left at the studio may be kept for a limited period before being disposed of or donated.
Photography & Recording
Photography, filming or recording of other clients or instructors is not permitted without their consent.
xx pilates may occasionally organise photography or filming sessions. Clients will be informed where filming is taking place and consent will be obtained where required before identifiable images or recordings are used for promotional purposes.
Governing Law
These Terms and Conditions are governed by the laws of Luxembourg. Any mandatory consumer protection rights available to clients under applicable law remain unaffected.
Questions & Complaints
For any questions, requests or complaints regarding these Terms or our services, please contact: studio@xxpilates.com
Changes to Terms
xx pilates may update these Terms and Conditions from time to time.
Any updated version will be made available on our website and will indicate the date of the latest revision.
Where a change materially affects an existing Membership or ongoing service, clients will be informed where required.
