Terms and Conditions
Last Updated: 30.08.2025
The provisions of this regulation apply to the studio under the name “xx pilates”, operated by the company incorporated under the name "xx pilates SARL-S" existing under the laws of Luxembourg, with registered office at Rue Aldringen 19, 1118 Luxembourg, listed in the Luxembourg Trade and Companies Register under number B297119. These terms are binding for all individuals who use its services (“members”).
Access to the studio facilities
The studio can be accessed only upon a prior session booking.
The members are not allowed to be accompanied by guests, including third parties, unless previously authorized the studio's manager.
Access to the studio can be made only within its opening hours, which are posted and available to public.
Pets are not allowed in the studio, except for assistance dogs, unless previously authorized by the studio’s manager.
Entry may be refused if a member arrives late for their session, to ensure safety and class quality.
Studio’s facilities
The studio has 1 room dedicated to group sessions, 1 room dedicated to private and semi-private sessions, 1 changing room and 1 bathroom with shower.
Physical Conditions
The members assume responsibility and guarantee the non-existence of any medical or health contraindication for the practice of physical activity and sports.
If you feel unwell, do not start exercising. If you feel unwell during class, stop immediately and request assistance from a studio employee.
A doctor’s note is required to attend classes during pregnancy. Failure to present such a note may result in being denied participation.
Members are required to inform instructors of any injuries, surgeries, or physical conditions before participating in class.
Group Sessions
To ensure safety and a consistent class level, prior reformer experience is required to attend group classes. New members without reformer experience must complete the Beginner Course or attend a private session(s) before joining regular, group classes. If a client signs up for a group class without prior experience, xx pilates reserves the right to deny entry to the class and recommend the Beginner Course instead.
The maximum number of participants in group classes is 9.
Whenever a class involves the use of equipment or props, the members must take responsibility for their proper use and storage at the end of the class.
The members are responsible for cleaning the machines after use.
The studio xx pialtes reserves the right to change the schedule of classes without prior notice; however, whenever possible, members will be informed in advance.
The starting time of classes must be respected; late entry may be refused.
Members should arrive 5-10 min before class.
Mobile phones must remain silent and may not be used during class.
Members may not remain in the studio or use equipment without an instructor present.
Registraion
Registration is done online via the studio's website.
Upon registration, users accept the Contract Terms and Conditions as well as these Terms and Conditions.
By registering, users accept full responsibility for their fitness to practice pilates.
Refunds
All products and services sold are non-exchangeable and non-refundable. This applies to all services including Classes, Packages, Memberships, Private and Semi-Private Sessions, Courses and Workshops.
Cancellation Policy
Group sessions: must be cancelled at least 12 hours in advance.
Private 1:1 and 2:1 sessions: must be cancelled at least 24 hours in advance.
Late cancellations and no-shows will be charged in full.
Expiration Policy
All sales are final. Each session, pack or membership has an expiration date stated at purchase and visible in the member’s online account.
Prohibition to Access
xx pilates reserves the right to denny access or ask a member to leave if:
They have outstanding payments.
Their behavior disrupts normal studio operations.
Their behavior jeopardizes safety or hygiene.
They are intoxicated, under the influence of drugs, or otherwise unfit to exercise.
They violate studio policies or Terms and Conditions.
Lost and Found
The studio is not responsible for any personal belongings left on premises.
Clarifications and Claims
For questions or complaints, please contact us at: studio@xxpilates.com
Changes to Terms
These Terms and Conditions come into force the day after publication and remain in effect indefinitely.
xx pilates reserves the right to change these Terms and Conditions at any time. Updates take effect immediately once posted in the studio and on the website.
Members are encouraged to review these Terms regularly.
